Shipping policy

Shipping Policy

Thank you for shopping with Matela Pets!

We currently ship within the United States.

Processing Time

All orders are processed within 1–3 business days after payment is received.

Shipping Options

Free Shipping

- Delivery: 5–11 business days

- Cost: Free

Standard Shipping

- Delivery: 3–5 business days

- Cost: $8.00

- Free on orders of $70 or more

Express Shipping

- Delivery: 1–2 business days

- Cost: $15.00

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package.

Shipping Delays

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. Matela Pets is not responsible for orders shipped to an incorrect address provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: matelaenterprise1@gmail.com

Thank you for choosing Matela Pets! 🐾